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Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party appointed by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Brand Distribution GmbH, Lindwurmstrasse 114, 80337 Munich, Germany,, tel.: 49 / (0) 89 / 2000 745 03) by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, but this is not required. You can also electronically fill out and submit the sample cancellation form or submit another form of unequivocal statement on our Returns website. If you make use of this option, we will send you confirmation of receipt of such a revocation immediately (e.g. by e-mail).

The withdrawal period is complied with if the notification concerning the exercise of the right of withdrawal is sent before the end of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (except for any additional costs resulting from you choosing a different method of delivery than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; In no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and, in all cases, no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period. We shall bear the costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss of value can be traced back to any handling which is not necessary to check the nature, characteristics and functioning of the goods.

The right of withdrawal shall not apply to the following contracts:

  • Contracts for the delivery of goods which are not prefabricated, the production of which is largely influenced by an individual selection or provision by the consumer or which are clearly tailored to the personal needs of the consumer.
  • Contracts for the delivery of sealed goods which are not suitable for return for reasons of public health or hygiene if their seal has been removed after delivery.
  • Contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.

Sample withdrawal form

(If you wish to withdraw from the contract, please fill out and return this form.)


Brand Distribution GmbH,
Lindwurmstraße 114,
80337 Munich, Germany

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)

Ordered on (*)/received on (*)

Name of the consumer
Address of the consumer

Signature of the consumer (only applies to notifications in paper form)


(*) Delete as appropriate.

Return labels

Without prejudice to your statutory rights, we will provide you with free return labels for returns within Germany. We will send you the return label by e-mail. In Germany, you can use a Pickup parcel shop used by the respective provider to send back the return parcel.